Bangalore University — I didn't receive my 6th semester marks card

Address:

Bangalore university, Kengeri

I wrote my exam in April/May 2019 of 6th semester & till now i didn't receive my marks sheet from Bangalore university. I went to my college too & requested.
Only thing they say is that they didn't receive the certificate from university itself.
And therefore why we have to pay for our own marks card to get, its almost 2 years gone and still no further notice about it
We paid for exams & now we need to pay for marks card too ?
Did we pass illegally or what to give money for semester marks card to get