Bangalore University — My marks are not showing in the portal

Hi sir,
I have been trying from a very long time.
The problem is my sociology markscard which I worte in the year 2015 is not issued and not even the marks are shown in the portal. Yet I have paid the miscellaneous fees in Bangalore University. They told me the company which issued the markscard is shut and now as ur result is not to be seen..
Request Bangalore University to allow you to give you a chance to write this one paper.

Thanks and Regards,
Saniya Minhaj