Bangalore University — Non receipt of result

My register number is 10bnsb5018, I have written 2 exams of 5th semester BCA, I got the result of 1 subject, I have not received the result of other subject i.e., Computer Architecture. I have submitted the required document on 21/09/2021. But stil I don't find my result on portal, Kindly help me . I have attached the complainant copy for your reference.