Bangalore University — Regarding my provisional certificate

I have completed all my back papers this year and results are announced in this year August. Now there is some issue going with the University that they have not updated my results on their site which I cleared last year, and because of this my college - garden City College unable to provide me the resolution I have contacted my college multiple times and thery are informing Bangalore University is not updating it. Already previously because of delay in exam result my 1 year is wasted again because on not issuing my 1 year will be wasted again. This is not acceptable and very wrong to waste childrens year as its very valuable to us. Iam not the only one facing this issue . No one picks our call if call to university in this pandemic do the university wants us to come to Bangalore from our home and be in unsafe zone just for the issue which is from your University side .look into this matter as I am not at all ready to wait any further.
My registration number -16rsa81010. 2016baj batch. Gcc college .priya Malik