Barkatullah University — Application status for degree status showing rejected due to ""non attachment of marksheet" but its already attached

Address:

KESHAVNAGAR, MUNDHWA, Pune

I have received a message that my application no. BDDG[protected] has been rejected due to verified marksheet from autonomous college not attached.
But when I checked the BU degree status, the file has been attached, when I was going through the option (Please click the attachment). Why its been rejected??
So know do i need to again apply for the same.
And the amount that has been deducted would it be refunded?

Kindly, get this issue into the notice.

Please resolve this as soon as possible as i m in urgent need of marksheet.