Barkatullah University — Degree issue not resolved

I applied for the degree on 12 feb 2021 .My application no is BDIG[protected] and still it has not reached to me.. the status says the degree has been dispatched but it has not been recieved by me yet. I am attaching the screenshot for ur reference. Kindly look into the matter and check the status of my degree certificate and let me know when would i recieve it at the earliest.

Regards
Deeksha kushwaha