Barkatullah University — degree rejection

Dear sir / ma'am,

I, parvinder kaur i had submitted an application to get my graduation degree. The application was submitted on 16 nov 2018, i had also uploaded my final year marksheet as proof and paid an amount of 325 for the same. However, my application has been rejected and the application status shows "application is rejected due to sumited to be marksheet, date on 17 nov 2018".

I am attaching the screenshot of the status that is showing on the site and also the application that i had submitted.

Request you to advise how i can get my graduation certificate.