Barkatullah University — Transcript. Unprofessional attitude

Hi have applied for transcript in the first week of Dec2021, however it is not yet verified and dispatch to me till date (13th Jan 2022). I have visited University couple of times and each time they ask me to come after few days.. yesterday on 12th Jan, I visited University again and they asked me to do some formalities and said I will get transcript once it is done, , I waited for 5 hours in the university with the hope to they will release my transcript but they said at the end please come tomorrow at 3Pm after calling us. I called today and asked them whether I can come, as soon as they heard this they just disconnected the call and ignored my following calls. This is such a unethical, unprofessional behaviour I have ever seen in any university.. Disappointed being a student of BU.