| Address: 06-A, Gera Imperium Alpha, Vitthal Nagar, Kharadi, Pune, Maharashtra 411014 |
| Website: basilhomes.in |
Complaint Description:
1. Complainant Details:
Name: Ravi Sharma
Address: Aditi Amber-105, Porwal Road, Lohegaon, Pune-411047, Maharashtra
Phone Number: [protected]
Email: ravi.[protected]@gmail.com
2. Vendor Details:
Name: Basil Homes
Contact Person: Namrata Pachori, Tanmay Agrawal, Aayushi Mandowara
Address: 406-A, Gera Imperium Alpha, Vitthal Nagar, Kharadi, Pune, Maharashtra 411014.
Phone Number: Namrata - [protected], Aayushi - [protected]
Email: [protected]@basilhomes.in, [protected]@basilhomes.in, [protected]@basilhomes.in
3. Complaint Summary:
I am lodging a formal complaint against Basil Homes for their failure to complete the agreed interior work at my residence by the committed deadline of March 8, 2024. Despite my timely payment of 75% of the total cost, which amounts to ₹941, 872, the project remains substantially incomplete.
4. Detailed Description of the Complaint:
Engagement Confirmation: Via email from Namrata on November 6, 2023.
Initial Payment Date: November 7, 2023.
Agreed Completion Date: March 8, 2024.
Payment Details: 75% of the total amount of ₹1, 252, 496 paid.
Current Status: As evidenced by recent site photographs, the project is less than 50% complete. Issues include unexplained material delays and insufficient workforce presence.
Communication History: Repeated follow-ups via calls and WhatsApp, met with unsatisfactory and infrequent responses from the vendor.
5. Relief Sought:
Immediate action to resume and complete the project within a newly established and agreed upon timeline, ensuring quality as per the initial discussions.
Regular updates and direct communication from a designated, accountable representative.
Compensation for the delays and any associated costs incurred due to the delay.
6. Evidence Attached:
Photographs showing the current state of the project
Copy of the engagement email from Namrata
Proof of payments made
Records of communication with Basil Homes
7. Declaration:
I declare that the information provided here is accurate and complete to the best of my knowledge and belief. No relevant details have been omitted, and I seek the help of the consumer court for a resolution that compensates for the mismanagement and delays faced.
Signature:
Ravi Sharma
[protected]
Date: 27th May 2024
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