I purchased a new bike with the expectation of receiving a brand-new, defect-free product. However, the bike delivered to me had visible scratches and was not in the condition promised at the time of purchase.
I reported the issue to the company immediately and sent an email with the details. Despite waiting for 8 days and making repeated follow-up calls, no resolution has been provided. The customer service representatives only repeat scripted responses without addressing the issue or providing a timeline for replacement or resolution.
This has caused significant disappointment, as the bike was intended to be a gift for my son. I request that the company either replace the damaged bike with a new, undamaged one or provide an appropriate refund, along with compensation for the mental harassment and inconvenience caused by their poor customer service and delay in resolving the complaint.
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