Bhandari Precision Forgings Pvt Ltd — amount not reflected in my account

Address:

A271-271 6th Main Peenya industrial estate peenya 2nd stage Bangalore 560058, 560058

Name: Rakshitha
Acc : [protected]
Mobile: [protected]
Refund ref num: 2QUUNEXI0000K2NXMYU8
Bank - indian bank

Subject: Refund amount is not reflected in my account

I was suppose to get the refund amount of RS. 699 from Amazon
They have processed on 25th Nov 2019, but still it has not reflected in my account.

They have provided me the reference number which is as follows:

Refund Reference # 2QUUNEXI0000K2NXMYU8

Kindly resolve the issue