| Website: casiostore.bhawar.com |
Product: Casio Watch (purchased through Bhawar Group, authorized dealer of Casio India)
Order Value: ₹3, 995
Order Delivery Date: 5th August 2025
Return Request Date: 8th August 2025 (well within the 1-week return timeline communicated at purchase)
I placed an order for a Casio watch from Bhawar Group.
The product was delivered to me on 5th August.
On 8th August, I initiated a return request as per the stipulated 1-week return policy.
I repeatedly tried contacting the customer support team for updates. After multiple follow-ups, I was informed that my return could not be processed because the “box” was missing.
I categorically deny this claim. I never returned only the watch without the box. There is no logical reason for a customer to keep an empty box and return just the watch.
Further, I was asked to provide a video of packaging while handing the product to the delivery executive. This requirement was never mentioned in the terms and conditions at the time of purchase or return, and hence I did not create such a video.
Since then, I have not received any further response from either Bhawar Group or Casio India, leaving me without my refund and stuck with a defective product.
My concerns are stated below-
Unfair Denial of Return: The claim that the box was not returned is baseless and illogical.
Unreasonable Demand: Asking for a packaging video without prior notice or policy mention is arbitrary and places undue burden on the customer.
Lack of Support: Despite repeated attempts, there has been no proper resolution or communication from the dealer or Casio India.
Financial Loss: I am being forced to bear a cost of ₹3, 995 for a defective product, which I rightfully returned.
I hereby request to help me with below-
Direct Bhawar Group and Casio India to process my return and issue a full refund of ₹3, 995.
Ensure accountability from the dealer and brand for their lack of support and arbitrary demands.
Prevent such unfair trade practices from affecting other customers in the future.
Was this information helpful?
Post your Comment