Big Basket(innovative Retail) — Inactivation of account, order cancellation and wallet balance of Rs 535 misappropriated

Address:Bengaluru Karnataka
Website:bigbasket.com

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails on Sunday Sep 3rd at 5:45 pm stating that my open orders were summarily cancelled due to "unusual conflict " my wallet balance of Rs 535 misappropriated and I was logged out of the app

When I tried to log in msg says " Account does not exist" and repeated calls to CS also said they say account is inactive and are unable to access my account and I should email CS to rectify the anomaly

Please help in getting my monies back

I have sent 3 e mails and have not even had the courtesy of a response
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    Big Basket(innovative Retail)
    Bengaluru Karnataka
    India
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