Bioplannet — Service complaints

I applied to Bioplannet almost 2 years ago, February 2020. I sent the required documents and wrote the OET exam which was required for the application process to Malta. They were in contact with me till the mid of 2022, but after that they have not responded to my calls and even if they do, they ask me to give them another week's time to put together a plan for me. I sincerely hope to get at least the payment amount that I paid them as I have to look into any other agencies that can help me out.