Birds Of Paradyes — Unable to reach the brand after wrong product delivery

Tried to reach paradyes team regarding the entire wrong order sent. The order was placed from their website and no bill was provided either. There has been no acknowledgement or response regarding the incorrect order delivered after multiple follow ups.

I have not been able to connect with their team over mail/call/whatsapp since 19th. It's beyond their tat of 24-48 hours now and I am now forced to take action.

Need immediate refund for the order because the issue was flagged immediately after delivery. And no accountability from brand's side after repeatedly informing them of this.
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    Birds Of Paradyes
    India
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