[protected]@Licindia.com. — Payment Debited twice from Paytm On Policy No[protected]

Respected sir,

Initially, I tried to pay the LIC premium (Policy Number[protected] through PAYTM but the transaction failed after entering the OTP for payment and the details of this order are as: (Order ID- [protected], Time-12:43:00 PM, Date-21/09/2020, Amount-9106.38) and the amount had been deducted.

After failing the above first time order, I have tried again and this transaction became successful and detail of the order is as: (Order ID- [protected], Time-12:47:14 PM, Date-21/09/2020, Amount-9106.38).

Thus, the amount has been deducted twice for the same policy. Again I contacted the LIC office to confirm if they have received payment twice but they confirmed that payment has been received for a time only. No extra amount has been received.

Policy Holder Name- Sandhya Rani Pradhan
Date of Birth- 09/01/1968

Till 06 Oct 2020, the amount has not been refunded in the respective bank account and the failed order details have been removed from the PAYTM application.

I went to the bank and got two transaction details from the Bank Of India (BOI). Here are the Details-

21/09/[protected]Failed Transaction ID)
21/09/[protected]successful transaction Id)

please look at the Failed transaction Details. I still didn't get the transaction amount.

I have attached the images of the above details:
(1) screenshot of both order
(2) failed order screenshot
(3) Bank transaction receipt

kindly solve the problem