Book My Offer — Faulty/damaged product received and no customer care assistance

Address:	Gurgaon, Haryana
Website:	www.bookmyoffer.com

I booked MI 10400 mAH battery bank from book my offer (Order No [protected] dtd 27.09.2015) as they were giving a very attractive deal for MI 10400mAH battery bank with Samsung 2600 mAH battery bank in Rs. 42/= only and total cost for delivering the items was Rs. 691/= (Cost of Goods Rs. 42/= & Delivery charges Rs. 649/= !!! ) . As I was out of town for one week so my family member received the product on my behalf and paid the courier boy amount Rs. 691/-. Further, after returning back from tour I checked the items and found them in faulty and damaged condition regarding which I send one complain through email dtd 03.10.2015 to customer care but till now no response I received. Also I received 2600mAH Battery bank of PowerBank make not of Samsung make. Moreover, these people are not picking up call on customer care no. provided on their website (CC No. +91-[protected]) and also after 1min hold on call, calls automatically get disconnected everytime. Now, I understood that Book my offer is completely a fake shopping portal which always deliver fake products. They didn't provide me the invoice against my order. I eagerly want to lodge complain against them on consumer forum. I forwarded them my complain regarding the product and requested them to replace the supplied items or refund me. but no response received till now. Please take strict action against this company and help me to process my refund against my order. Faulty product images and their email is attached for your reference. Thanks & Regards, Rajesh Pandey Email: [protected]@gmail.com