Book My Offfer — Fake and faulty product selling online

Address:

Mumbai City, Maharashtra

Hi I have ordered Ray Ban sunglasses from bookmyoffer.com on 10 Jun 2015. Order. No [protected]. I received the product on 18 Jun 2015. When I opened the parcel. I found that product was faulty as well fake Ray Ban sunglasses. I tried to contact on their customer care no but unable to reach them. I sent them email on [protected]@bookmyoffer.com but didn't hear anything from them. Then I also logged incident on their website, incident no is BWA-4RZ-A25Q. I was to hear from them with 48 hrs as they claim after logging incident..again I didn't hear anything from them... When I checked the status of incident on 21 Jun 2015.. Its status was updated as resolved... They didn't even contact me neither on email nor mobile and resolved incident...i have again reopen the issue and tried to contact them... I request concern authority to take stringent action against bookmyoffer website for cheating customer online by selling fake and faulty product.