Bookmyoffer.com — Got faulty and non working product

I had ordered two power bank and one trimmer with two different order and the order id is [protected] and [protected]..Both power banks are not working and trimmer is also defected. I have tried to connect customer care many time through phone to replace the faulty product but they did'nt respond then i have lodge the complain on their website but also didn't get any response from them. Now i'm getting dissatisfied with the services of this online website and want my refund or replacement of the product name-sandeep patel contact no-[protected]