Boongg — Refund Not Provided for Cancelled Scooty Booking Booking ID SHTM/2025/005563

Address: Beside Zudio, Opposite AB's Fitness, Datta Mandir Road, Wakad, Pune – 411033 • Mobile Number: +91 77198 16333

Website: www.boongg.com

I booked a scooty rental with Boongg and paid ₹499 in advance for Booking ID SHTM/2025/005563, scheduled for 14 September 2025 at 9:00 AM from Wakad - Datta Mandir Rd, Pune.

At the time of pickup, I was informed that the vehicle was unavailable due to an extension by the previous user. No alternative was provided, and I had to cancel the booking myself. I was later told that had Boongg cancelled the booking, I would have received a refund — this was not communicated to me at the time.

I sent a formal complaint to Boongg via email on 16 September 2025, but have received no response for 13 days. Since the service was not provided, I am entitled to a full refund of ₹499.

I have also registered a complaint with the National Consumer Helpline. I request Boongg to take immediate action and process the refund without further delay.