Bootees.in — placed my order in march 2018 haven't received it yet

Order no #r[protected]
I have placed my order in march 2018 also have made the online payment as no cod was available. But there's no update its been so long how much time do u expect us to wait more than a year? It's just a useless website that doesn't answer your calls and mails just grabs the money and disappears! Truly disappointed... Can u please ask them to atleast refund the money if they cannot do with the consumer complaints.