Boult Audio (exotic Mile Private Limited) — Smartwatch illegally retained for 14 days without replacement | Ticket:[protected]

Address: Exotic Mile Private Limited, B-114, Sector 67, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201301

Website: boultaudio.com

I am filing this complaint against Boult Audio (Exotic Mile Pvt. Ltd.) regarding Service Ticket ID:[protected].

My smartwatch was picked up from my address via Ekart 14 days ago. Despite informing them that the device was out of warranty, the company took custody of my watch and has unlawfully retained it at their facility without repair, replacement, or return.

Their official customer support channels have been completely shut down:
- Official IVR lines ([protected]) are switched off.
- Email support returns automated messages stating email services are discontinued.
- WhatsApp support lacks live agent support.

I have already initiated formal legal proceedings:
- CPGRAMS Appeal Ref: DOCAF/E/A/26/0003554
- NCH Docket: 10124443
- e-Jagriti Case filed before Tirupati District Consumer Disputes Redressal Commission.

I demand an immediate dispatch of a brand new sealed replacement unit with active AWB tracking details today, or a 100% full refund.