| Address: bangalore |
| Website: boxigo.in |
I am filing this complaint against Boxigo (Brainsys Technologies Pvt. Ltd.) for deficiency in service, negligence, failure to honor the insurance purchased, and poor customer support.
I hired Boxigo for packing, transportation, and storage of my household goods and paid approximately ₹65, 000, including insurance charges.
My household goods were stored in Boxigo's warehouse for nearly two months. Upon delivery, I discovered that several of my belongings had been severely damaged due to improper handling and storage.
The damaged items include:
• Treadmill – Display completely broken.
• Crockery unit – Damaged.
• Single cot – Broken.
• Bed – Covered with black spots and severe discoloration.
• Refrigerator – Covered with black spots.
• Several other household items were also damaged.
The most unacceptable part of my experience was that Boxigo refused to release my household goods unless I paid the full outstanding amount. I was not allowed to inspect my belongings before making the payment. I had no option but to pay because all my household goods were in their possession. Only after delivery did I discover the extent of the damage.
Despite repeatedly contacting Boxigo through calls and emails and despite paying for insurance, I have received no satisfactory response, inspection, or compensation.
I have already filed a complaint with the National Consumer Helpline and am now filing this complaint to warn other consumers and request immediate action.
I request Boxigo to compensate me for the repair or replacement of all damaged items, honor the insurance coverage that I paid for, and resolve this matter immediately.
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