BRTS — Bus card issue in 108 bus conductor

Address:

Surat

I am travelling daily in sitilink surat bus from vibrant nursing college to chowk and the bus number is 108 and route is olpad to railway station and on 21-12-21 at 5:10 pm a 108 bus arrived at vibrant nursing college and reached chowk at 5:40 pm and I have a bus card in which the conductor done the entry and at 5:35 pm when I said for exit he said "NO" Exit is not done in this machine and I asked him why so he said at brts only the exit can done and the chowk bazar has no brts then I said then why u done entry when u know that entry cannot be done in machine n then he was started shouting...
So please chance the machine or the conductor this was done with me at 5 th tym and I m giving penalty of 22 rs.