BRTS — Staff behaviour is rude

I am at bhavya park Brts (BOPAL)bus stand in ahmedabad.

Today I have a very strange experience ar BRTS bus stand. Let me elaborate on this.

I want to travel to the kashiram texttile. And asked operator whether direct kashiram bus will be arrived or not from here. He replyed me in very taunting voice that " Waha uper board me dikh raha na sab kuch fir kyun puch rahe ho" As he was busy in watching movie on his device.( attached is the snapshort for your ref) .

I told him that I don't know about the direct bus so in an asking and it is his duty to solve any customer doubts. He replyed " Tum kya karoge complain kar do fir "

I think sir, as a service user this is very insulting to me.

I think, you have the authority to deal with such kind of issue.

I strongly believe you will take appropriate action in this matter.