BRTS — tickets denied

22nd october, 10:40pm.
Ramdevnagar brts

Buses are running upto 11pm, however when my mother and younger brother arrived there 20 minutes prior. The ticket counter operator denied providing tickets. Merely because he shut down the system (Which was during his working hours)
A person who can not commit to his/her work and just interested in salary should be given some strong feedback from authorities.

My family suffered reaching home late night due to this unprofessional, lazy employee of brts.

I really look forward for some step taken on this.