Bullzoom (brand Streetwearon) — No Email or SMS confirmation and no response on email or instagram message

I ordered the MANEKINEKO UNISEX HOODIE in 2XL on 24th January at 1:35pm on their website (https://streetwearon.com/). I did not receive any SMS or email confirmation like they mentioned at checkout. I do have a screenshot of the payment and my Transaction ID is T2201241335336506268937. I have contacted them via email ([protected]@streetwearon.com) and Instagram direct message (https://www.instagram.com/_streetwearon_/) but I have received no reply.

When i try to log in, it says the account is not registered and i don't remember which account i used now but the phone number i used for ordering and all other details like which address i put i remember. My only issue is how they are unresponsive and did not trigger any email or sms confirmations.

I have seen one other exact same complaint registered by someone else here. please try to rectify this you guys have good designs but such incidents will drop your sales no matter how great your product is.