[Resolved]  Bussan Auto Finance India [BAF] — High interest after covid in 2020 march

Address:Mangalath House, Thuruthissery, Maikad PO, NEDUMBASSERY

TW011INR00801402 I want close loan as soon as possible.loan issued 3years and more, For mortorium applied at 2019 March to August 2019 because of flood at my place, I'm still paying amount for 41 months, i took loan for 36 tenure(3 years changes to 47 tenure 11months more for 6months mortorium. Kindly do the needful. Need to settle remaing loan amount and to initiate NOC. kindly reduce interest for remaing months and please inform how to close loan. BUSSAN EXECUTIVES NEVER TOLD ME ABOUT +11 MONTH EMI FOR 6 MONTH MORTORIUM. So I shouldn't have apply for MORTORIUM, THEY TOLD ITS FREE INTREST FOR MARCH 2020, APRIL 2020, MAY 2020, AND NOW I REPAID ABOUT 101885₹ for loan amount of 65000/-, on going tenure was not in agreement i signed and received before starting loan, didn't notice me about increasing tenure, they called as reconstructed loan account but without customer opinion or sanction, I asked for pay pending mortorium after crisis we faced
Now they asking for 6 more emi to settle loan, this issue is a serious cheating on customers, i have only 1 pending emi on Jan 2023 this month on this issue. Kindly help me to sort it out. And how should I forward this issue legally, they are not ready to decrease intrest or cheque bounce charge lesser than 30days and asking for much more more ...almost double of loan amount on a two wheeler (ray zr) 2019. Executives didn't help. They only know about pending . Harrassing was miserable.need help on this.kindly help

LOAN NO. TW011INR00801402
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Jan 30, 2023
Complaint marked as Resolved 
No response from executives when calling there customer care no. only automated reply on mail
Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2023
Bussan Auto Finance India [BAF] Customer Care's response
Dear Customer,

Greetings from BAF India.

This is in regards to your below mentioned mail, we would like to inform that your Feb’23 EMI is sent to bank for presentation, we are unable to stop the same.

Request to pay or confirm closure amount after clearance of Feb’23 EMI.

For further any query you can mail us on our mail ID: [protected]@bafindia.com

Thanks & Regards,
Customer Care Desk
Contact Number :[protected]
Email :- [protected]@bafindia.com
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    Bussan Auto Finance India [BAF] Phone
    +91 80 4354 9112
    Bussan Auto Finance India [BAF] Address
    10th Floor, Ashoka Estate, 24, Barakhamba Road, New Delhi, Delhi, India - 110001
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