[Resolved] Bussan Auto Finance India [BAF] — no proper customer service

thendral 21395

from Delhi, Delhi

Address:

chennai, Chennai, Tamil Nadu, 600044

I purchased my bike with emi on baf, i paid all emi properly on the end on last 2 emi period.. My bank account was hacked and made fraud transaction and debited my account, so im not maintaining any amount bcs of hack, my emi got declined and i conveyed to baf that my acc hacked and i said i will pay remaining amount in a single payment, the person from (Chennai nungambakkam branch) said this is last due and he came and collected the cash, i din get any user manual particular about emi and the baf website doesn't provide any emi info, again next month my emi got declined, i shocked and asked baf, they don't take complaint about wrong. Emi info from them, they just asked to pay penalty with emi. Such a worst worst customer service. Bad experience

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Dec 20, 2019

Complaint marked as Resolved

Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

Bussan Auto Finance India [BAF] Customer Care's response Dear Customer,

Greetings from BAF India.

This is in regards to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.