[Resolved] Bussan Auto Finance India [BAF] — Pathetic customer service

Subani Aga

Aug 6, 2022

Address:

I am getting repeated calls from agent for the pending payment - I have requested them to know which month EMI is pending so that I can pay off that.

Agent from call - [protected] - Pallavi is troubling me calling early morning before 7 am and disturbing me very badly, also insisting me in unprofessional matter saying - I am a bad customer.

This incident is repeating daily from August 1st to till date - But my EMI date is due on every month 8th.

Note - Agent do not know the process of your SOP and handling customer - She do not know how to check the pending details but shouting on customer.

Hope this will issue my issue.

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Sep 8, 2022

Complaint marked as Resolved

Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2022

Bussan Auto Finance India [BAF] Customer Care's response Dear Sir/Madam,

Thank you for writing to BAF India.

This is in regard to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better on our mail ID: [protected]@bafindia.com.

Thanks & Regards,
Customer Care Desk
Contact Number :[protected]
Email :- [protected]@bafindia.com