Bussan Auto Finance India [BAF] — personal loan

Address:

Khordha, Odisha

I have already taken 2 nos two wheeler financed by baf. Few days ago i received a call from baf as that a loan of 70000 is in approval state and whether i am interested. Initially i declined but after 10 days i inquired and got to know that in my name 43, 000/- can be approved cause one of my two-wheeler loan was ongoing. They strictly mentioned that the loan has been approved on basis of the first financed loan. Later they asked me to submit all documents like aadhar, pan, resident proof, salary slip, bank statement, etc. Baf also send people for both residence and office verification. After all verification was done they informed that the resident agreement cannot be taken as address proof due to some rbi rules. Again they called and said that agreement can be used if it is done by notary. I also submitted the same but now they are asking me pay one emi of my existing vehicle loan in advance.
Baf have harassed me by not giving the correct information and every time specifying that my documents are not correct. I am a private job holder and due to the baf staff negligence and wrong information my professional work was hampered.
I just want to inform that if a full detail of requirement for applying a loan from the beginning is specified rather than going for a phase wise dissemination of information which develops a harassment feeling within the customer.
With regards
Gita rout
[protected]@gmail.com
Contact-no-[protected]