Bussan Auto Finance India [BAF] — Regarding increase in emi tenure

TW702INR00823690, I bought a vehicle in 2019 for 36 months emi tenure. And during COVID 19 there was relaxation period and they didn't charge for 5 months. My emi was to clear on October but then because of 5 months it revised to March I paid all the dues of those 5 months now the company is asking me to pay more as they change emi tenure to 36 month to 45 month.
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Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
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Dear Customer,

Greetings from BAF India!

This is in regard to your below mentioned mail; we would like to inform you that you have you have availed moratorium from April’2020 to Aug’2020, so it was considered as moratorium period and accordingly loan tenure in your loan account got extended with moratorium interest.

For further any query, you can mail us on our mail ID: [protected]@bafindia.com

Thanks & Regards,
Customer Care Desk
Contact Number :[protected]
Email :- [protected]@bafindia.com

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