Bussan Auto Finance India [BAF] — regarding noc

My name is mohammed saif from hyderabad i purchased a fazer bike in the year 2014 it was having 3 years loan after complted the total emi they added me 2356 rupees charges i ignore to paid that from 2 months they are not giving proper response whenever i am calling they are not responding to me they dont know the information of my account and they are giving me a fake commitments, from 15 days i am calling them they are not able to give me a correct information... I am requesting the bussan auto finance director to please take a immediate action on them. I am trying to reach mr. Jacob since from 2 months he is giving me a fake commitment and he agreed that he will give mw the noc in[protected] but he is refusing from it... Is this the way to irritate the customer... My request is to director of bussan plz take a immediate action on mr. Jacob...