Buywow — Product Not Delivered And Refund Also Not Received

Address:	Fit And Glow Healthcare Pvt Ltd #210, Palms Square, 2nd Floor, Brigade Road, Opposite To Brigade Tower, Bangalore, Karnataka 560025 - India
Website:	www.buywow.in

Hello Team i had purchased a product from buywow.in and it took nearly 30 days but product was not delivered so i requested them to refund the money. They took my account details but till date there is no refund received when i send an email they dont respond and when i called customer care once they tell the account number given is incorrect so the refund is rejected so i asked them why are you not responding me the same on the email i have sent after some time of conversation they change their statement and tell me that refund is already initiated from your end you check with your bank. So what should i check with bank usually any refund is initiated is directly credits to the account then in this case why it is not happening.
WHen i am speaking to customer care they are just giving excuses and not refunding my money. Below is the order details
Order no 965734