Calcutta Telephones Complaints & Reviews

I am a subscriber of BSNL - Calcutta Telephones and my telephone number is[protected]. The telephone remains dead for more than 24 days eventhough the complaint has been lodged through bsnl's "198" on 2.9.12. Since then I do check the status of redressal of my complaints through "[protected]" almost in every alternate day, and surprisingly everytime I am assured of " the complaint is being attented to". What is this? Really disgusting.

MY TELEPHONE NO 25815115 IS OUT OF ORDER FOR MORE THAN 21 DAYS.
BROADBAND SERVICE IS OUT OF SERVICE. COMPLAINT LODGED OF 27 AUG 2012.
DOCKET NO IS [protected]. NO ONE IS PAYING INTEREST TO RESTORE THE SERVICE LINE.
BADLY HAMPERED MY DAILY JOBS THROUGH INTERNET.
HELP ME TO GET RID OF THIS SITUATION.
LINE IS FREQUENTLY OUT OF SERVICE AND IT WOULD TAKE 30 TO 60 DAYS FOR ACTIVATION OF SERVICE LINE.
PAYING TELEPHONE BILL REGULARLY BUT OF NO USE.

SAMAREN BRAHMA

I have applied for shifting of my telephone no[protected] from Hungerford st. to entally exchange in kolkata Central , within the same area on 15.6.2012. The Telephone had broadband services , I had opted for annual payment scheme.

after my application received on 15th june 2012, my telephone could not be shifted till 19th july,on approaching higher authorities i could get the dial tone , but till date 24.07.2012 the internet broadband services has not resumed.
authorities are least concerned about there services.

I think its no use paying them salaies as they do not shoulder there responsibilities towards there subscribres.

more over the service of BSNL has gone from bad to worse

the person on helpline only directs subscribers to exchange & exchange guys turn down the request of subscribers as if subscribers are beggars

Dear Sir,
I am not receiving bill for my post paid mobile connection[protected]under Manik Jode Schemefor last 2 (two) years from Calcutta Telephones. So many correspondences have already been made from my end to Calcutta Telephones authority, but problem is still remaining in the same stage.
Please help me so that I can get the monthly bill of that connection in due time and could make the payment smoothly.

Sincerely yours
GITA DAS ( Mobile No. : 9432 234 107 )

MY 87 YEARS AILING MOTHER Mrs.MAYA BHATTACHARYA IS STAYING ALONE AT OUR FLAT NO.405,MADHUMITA APARTMENT,36/B SELIMPORE LANE,DHAKURIA,KOLKATA--31,WESTBENGAL.I--SHYAMA PRASAD BHATTACHARYA VIDE MY SERVICE AM STAYING OUT OF WEST BENGAL.MY MOTHER'S LANDLINE TELEPHONE IS HER ONLY MEANS OF KEEPING CONTACTS WITH ALL.THE TELEPHONE BILLS HAVE BEEN PAID UP-TO-DATE.THE TELEPHONE IS LYING DEAD SINCE 3 MONTHS. ONLINE COMPLAINT HAS BEEN LODGED WITH CALCUTTA TELEPHONES IN FIRST WEEK OF FEBRUARY'12,BUT TO NO EFFECT.THE LANDLINE TELEPHONE NUMBER IS[protected].
YOUR KIND AND URGENT INTERVENTION WILL HELP SOLVE THE PROBLEM AND WILL BE OF IMMENSE HELP TO OUR FAMILY.

OUR LANDLINE TELEPHONE NO. 25319858 IS 25319858 UNDER THE NAME OF MY WIFE, SABITA MAITRA AT 87/51, A.K. MUKHERJEE ROAD, KOLKATA 700090. THE LINE IS PROVIDED BY CALCUTTA TELEPHONES (BSNL). WE VERY OFTEN FACE WITH VARIOUS PROBLEMS REGARDING THIS LANDLINE AS THE PROPER REPAIRING IS NEVER DONE IN TIME AND IF DONE, AFTER A CONSIDERABLE PERIOD. WE HAVE TO TAKE HELP OF MEDIA (NEWSPAPERS) TO GET OUR GRIEVANCES PUBLISHED AND THEN ONLY REMEDIAL MEASURES ARE TAKEN UP. THIS IS THE WAY GOVERNMENT ORGANISATIONS ARE SUB-STANDARDISING IN COMPARISON TO PRIVATE ORGANISATIONS. EVEN THE ATTENDING OFFICERS ARE UNAVAILABLE DURING OFFICE HOURS.

REGARDING OUR LANDLINE BEING DEAD FOR MORE THAN 8 DAYS, I HAVE LODGED A COMPLAINT UNDER DOCKET NO. [protected] (INTERNET COMPLAINT REF. NO.[protected], I SENT MY REPRESENTATIVE TWICE TO THE EXCHANGE FOR REMEDIAL MEASURES. HE MET WITH MR BARUN DAS[protected] AND THOUGH ASSURED THAT THE LINE WOULD BE CORRECTED IMMEDIATELY, NO ACTION HAS BEEN TAKEN SO FAR AND THE LINE REMAINS DEAD AS USUAL.

I AM A SENIOR CITIZEN AND I HAVE A SEPARATE PRIVATE MOBILE NO. [protected] BUT WHEN I AM PAYING THE BILLS ARE PAID REGULARLY, WHY THE HELL, MY LANDLINE WOULD REMAIN DEAD FOR SUCH UNUSUAL PERIOD WHICH WE CANNOT EVEN IMAGINE IF THE LINE BELONGS TO A PRIVATE ORGANISATION. THIS IS A CALLOUS AND BOGUS MANAGEMENT FROM SUCH GOVERNMENT ORGANISATION.

SHANKAR MAITRA
[protected]

FOLLOWING LETTER ADDRESSED TO CHIEF GENERAL MANAGER IS SELF EXPLANATORY

Sub: Customer ID [protected], Current Tph. No 2688 6846
Mobile No. [protected], & Broadband Connection

Ref: DEDUCTION OF Rs 722/- for Tele No. 2668 1046

Please refer to my letter of 04.12.2011, a copy of which is once again enclosed for your ready reference.
I am shell shocked to find that the amount of Rs 722/-, wrongfully claimed by your EFFICIENT DEPARTMENT to be outstanding against Bill dated 04.01.1999 (or 12 years back), was deducted from my Savings Bank account on 7th Jan 2012. It is unfortunate that neither you nor your subordinate officials cared to reply to a Senior Citizen’s letter and instead conveniently sneaked the amount from my Bank Account in view of existing ECS Mandate.
I once again would request you to look into the matter and reply to following queries:-

1. What made your Senior Accounts Officer to wrongfully recover the amount of Rs 722/- after 12 years?

2. IF such an amount was at all due, why the same was not recovered within 3/4 months of the bill date of 04-01-99. Normally you disconnect the line forthwith if any bill remains unpaid. Why no disconnection was made in this instance?

3. Why a copy of the said Bill dated 04.01.99 was not enclosed with the letter instead asking me (a Senior Citizen) to collect the same from concerned Officer of the Area Office.

4. Why your Senior Accounts Officer threatened to “disconnect” my telephone line if the payment is not made by 21/11/2011 for a bill which his EFFICIENT DEPARTMENT had raised after 12 YEARS? Who is at fault? Was he sleeping all these long years?

Your department surely owes me an apology for failing to reply to my queries and threats for disconnections, which I will be happy if it does, which will help me to switch over to any of numerous other Operators in the field.
Yours faithfully

(SAMIR KUMAR BHATTACHARYA)

I live in Kolkata. My telephone number is[protected]. From 2004, I havebeen paying my Calcutta Telephones telephone bill by ECS. This was till last month. Suddenly this month it has been stopped, and I had to go to Jadavpur Telephone Exchange to pay my bill, which I received yesterday and the last date ofwhich was 5th January, 2012. I am a Senior Citizen ( 72 years old ) and I have recently undergone a bypass surgery. For me ECS is a boon since it is very difficult for me to go to the Telephone Exchange or Post Office every other month just to pay my bill. Can ECS be restored in my case? If not, can I get to pay my bill by ECS again? If so, how? I will be obliged to you for your help. Dr. Bikash Bhadury.

Our house telephone no is 2434 5183 and it is in the name of my father Mr.Manabendra Nath Nandy.With the same line we have a broad band connection of plan of Rs.750/month.The broad band is not functioning properly since last six months .The main problem is the weakness of the link.Time and again we communicated our complaint to Sonarpur Branch by phone calls and by personal visit but every time we get the assurance and definitely it ends without any result.The broadband connection has been taken for usage and for that we pay hefty amount in each month that too much advance than the due date then why such lackadaisical attitude in rectifying the problem.One of the person who was sent 2 months before half heartedly attended the job.We had to buy parts(some casing.We do'nt know why we had to buy when the property is owned by Calcutta Telephones) but it went into waste.
We are really very annoyed over such attitude and we demand immediate attention else we have no option but to discontinue.

Regards
Chhandak Nandy
56 JP Road
Baikunthapur,P.O: Rajpur
Kolkata 700149

Dear Sir's

My telephone no. is [protected] and I had applied for a brodband connection. On dated 23.09.11 two persons came to install the modem but after the installation of the modem, they demanded bribe for the installation . But at that time my daughter was alone in the house and she refused to pay the same.

Today morning I have received a sms for the password for the same, but at the time of connection of brodband I found that my telephone line is not working. Here I would like to mention that my telephone line was never gone out of order from the date of installation i.e. from August2008..
I will be obliged to you to look into the matter.The person (who has came for installation of the modem) phone no:is [protected]

Phone dead from last 17days
My phone No. is[protected] & my phone often become dead. I have made complaint online and it was docketed also many times to local exchange Fault service i.e. 25262198, but nobody responding me. Although my Broadband connection is working, I fail to understand the reason of my phone dead. If you are not able to provide the land line service please let me know the reason of the same.

my phone connection no. 24121952 is dead for the last 15 days. my husband is a cancer patient and both o[censored]s are quite old. we can not go out and this phone is the on;y way to contact the outer world. it is requested to help me to get back the line alive. with warm regards......... Atast Chakraborty
D 34, Ramgarh. p.o. Naktala, Kolkata - 400047

despite repeated complaints my broadband service is not working properly
details of connection

tel no.[protected]

needless to mention here that i am a regular subscriber and paying an amount not less than Rs 1000/- every month and deserve a steady connection.

i get a cdma internet data card 2 years ege. i stop or cancel that on 7th march 2011,
then my bill is also stop, i see on net, though i not received freequiently bill per month. but surprisingly after few months i got a bill amount of rs 284.00 ( with late fee 10)
my cdma number is [protected]
what can do sir,

Ashis Mandal
Calcutta High Court
criminal section
[protected]

Sir,
I am a senior citizen who has been facing too much trouble on regular basis by 033-2637 exchange of Howrah,West Bengal for my land line and Broadband connection at 26373034 and recently for monthly billing.
During March2011,when the trouble of Broadband connection has become intolerable,one officer advised me over telephone to purchase a new modem.
Accordingly on 15.03.11 I have purchased a modem costing of Rs1800 from their office at 200&201 G T Road(North)Howrah-711107 vide cash Sl No.SD0058613 pay date 15.03.11(photo copy is attached).
On 09.04.11 my telephone bill for the month of March2011was seen as published by Calcutta Telephones at the relevant site in the net( photo copy is attached),where the bill amount was shown as Rs 2896.00 and the due date was shown as 28.04.11.It was understood that this bill was prepared charging the cost of the Modem though it was purchased in cash.I talk over telephone with the officer of AOTR Department on the otherday who assured me that the bill will be rectified well before the due date.
But as nothing was corrected till 1st hour of the due date(28.04.11)I was compelled to lodge a written complaint to AOTR Department of the said office on 28.04.11to avoid future complication and requested them to adjust my previously deposited extra amount total amounting Rs2224.00 with the corrected bill to be prepared.(Photo copy attached)
On 29.04.11 I found again in the site of net that keeping the same bill amount of Rs 2896.00changing the due date as 05.05.11 and mentioning the modem cost as Rs 1800,a new bill has been published for the same month(March11)
I apprehend that it is an ill motivated attempt by Calcutta Telephones to cheat Rs 1800.00 from me for the cost of Modem for which the cost was already paid on 15.03.11.
Asisbaran Bandyopadhyay(Banerjee)
Tel No[protected]. Dated-30.04.11at 12-16 A.M.

Telephone surrender

To,
The District Officer (CA),
B. S.N.L. Calcutta Telephones,
Telephone Bhawan, Ground floor
34, B. B. D. Bag, Kolkata-700001

Dated : 10.12.2010

Dear Sir,

My Telephone number[protected]Calcutta Telephone), which was surrendered on 07.08.2010, but still now the hand set not withdrawal from my home and the deposit money not yet returned

Request early action in this regard

Thanking you,
Minati Dhar
+91 [protected]
+91 [protected]

Hello,

Its been just 2 months that I have taken a new connection (both landline and broadband) from Calcutta Telephones.(BSNL).For the past two days the phone line went suddenly dead and because of which the broadband is obviously not working.I tried contact all possible customer care numbers, exchange, and the toll free number but being a Govt.of India organisation, noone of the number works when there is a fault.IVR stops responding.This means I am paying rent which is worthless.! I tried sending them emails as well but to my amazement, I get an error that their mailbox has exceeed the size (maybe because of complaints) and hence the mail cannot be delivered.If I go to the exchange, nothing happens as noone bothers to respond..What can be done? Plz suggest

Ishaan PAUL

Home telephone dead since 27. 09. 10 .Computer complaint is giving new docket everytime . Revive immediately . Ph no.[protected] .
D .Ray , Flat A/205 , 59 K.C.Ghosh Road , Kolkatta - 50

Although the broadband is in operation, my land phone remains dead since 10.07.2010. I have lodged complain numerous time on[protected]. I have visited the office of Kalyani Telephone Exchange . I have lodged complaint on customar care portal at least twice. I am astonished to find that in the span of one and half a month none from Calcutta Telephones has attended the problem at all. Is it not adequate to proceed to Consumers' Forum for diseservices?

Dear Sir,

I, Mrs. Sipra Dasgupta, would like to bring to your kind attention a grievance related to my landline connection with Calcutta Telephones which I am experiencing since 2009 November, but to which no resolution has been provided by the Calcutta Telephones authority.


Since Nov 2009, my landline[protected] has been crippled with disturbance and noise, where neither the communication could be heard from the calling party nor my voice could be heard by the other party - basically, even though the dial tone would be there and I would be charged for making the calls and billed in due time, the phone basically serves no purpose. Being a widow, I had gone from pillars to post, seeking redressal from Calcutta Telephones, but to no avail.


Recently, even when I approached the District Officer (Consumer Affairs), my pleas have gone into deaf ears and only false assurances have been provided. Even though the men are sent to my premises for verification of the lines, they actually are not doing anything. One of them stated that with the hissing sound heard when I pick up the receiver, it could be possible that the same is shared with someone and used for data transmission over broadband.


The local telephone office is just giving me a form for requesting a disconnection and they are not willing to address the problem and provide me any solution. Recently, have observed that when someone tries to call me at this number, they are receiving the message this number is not in use.
Relevant docket numbers since the first time are as follows: N3809 dated 27/11/2009 at 12:06:48 hrs at the Customer Cell, Jadavpur Area, Kolkata, O7316 dated 21/12/2009 at 12:50:22 hrs at the Customer Cell, Jadavpur Area, Kolkata, also complained on 25/05/2010 at Customer Cell, Jadavpur Area, Kolkata - when they just wanted me to surrender and handed over the disconnection form, which I do not wish to do. I contacted Consumer Affairs on 22/07, thereafter Personnel visited on Jul 23/07 when they informed that the line is being used for Broadband connections which I am not aware of. Since then there have been no updates and no one has ever contacted me for redressal of this grievance. I tried to contact the Consumer Affairs on 09/08, 12/08 - no one picked up - I left the voice SMS. For all these reasons, I decided to hold on the payment of July till this issue is resolved.


Request you to please help me in resolving this issue and take appropriate action against the culprits involved in ensuring that my Landline remains non-functional. You may please reach me on my cell / e-mail for further discussions. Even though I am paying for a service every month and I am entitled to make free calls, I cannot do so because of this issue. I consider this as a gross negligence and apathy to my concerns by the Calcutta Telephones Authority and they lack ownership and are providing false assurances and neglecting services and billing consumers for services which they are supposed to, but are not actually providing.


Best Regards,
Sipra Dasgupta.