Calcutta Telephones Complaints & Reviews

I, Md. Johar Ali Mallick, a resident of Barasat, Kol-124, have a BSNL connection which no. is [protected]. I want to register in Do Not Call Registry service. I have requested to the authority for several time, but I do not get any response yet.

So, I request you to help me about this matter.
Thank you

Hi,

This is a complain against BSNL, Calcutta Telephones for telephone number[protected].

I have paid a bill in October to November period, amount Rs. 588/- using ICICI credit card and BSNL also confirmed the payment in the next bill. Since this bill was paid using ICICI credit card, I have stopped a cheque from HSBC to pay this bill. This cheque was issued earlier.

Now after two months probably Calcutta Telephones precedes that cheque to Bank and this is dishonoured. Then they asked me to pay the bill, even though this was already paid using ICICI credit card and payment was confirmed.

I have contacted their office and they actually deny to cooperate.

I have contacted ICICI Bank and they told that the amount is already credited but probably the voucher is not claimed by BSNL.


Thank you,

Warm Regards, Kuntal

the due date for submitting the bill for december'08 was 29/01/09. i paid the bill by cash on 02/02/09 at the Jadavpur branch of calcutta telephones. inspite of that they disconnected my landline on the 04/02/09. without an alternative this is a great inconvenience as my child is sick at the moment. please help,
yours
A.chakraburtty

Erroneous Charge of Rs.9999/- per month
I have opted for a newly launched Prepaid Land Line based Telephone Plan technically termed as 'PU' on 20.6.2007 and got connection on 23.6.2007 having no.[protected]. I have taken Home Plan 250 Broadband connection against this telephone on 15.10.2008. Modem was purchased outright paying Rs. 1200/- as levied and Rs. 2000/- was also paid in advance for one year as annual charges of Home Plan 250 Broadband. It was the bold from the blue when I started receiving regular monthly bill showing Rs.9999/- as 'monthly fixed charge' every month from the month of December 2008 onwards in addition to other normal charges. I visited several times to the A.O.T.R.II, Calcutta Telephones, Mr. S.Mukherjee ( Tel.no.[protected] and he revised these bills accordingly admitting their mistake but ultimately he has informed me yesterday that this mistake has been generating from the billing software which will not be possible to be rectified until I surrender both my Broadband connection and Telephone. Now if I surrender my telephone I have to bear net forfeiture of the amount I spent at the time of getting connection of Telephone Line as well as Broadband Line in addition to the statutory charges to be levied for surrendering of Telephone and Broadband connection. I am not getting my mental support for losing money for which I have no fault at all. I am in anxiety with this permanent nature of harassment in every month . Why the mistake will not be rectified immediately by the B.S.N.L ? Why should the subscriber bear loss for which he has no fault in his part ? Why the responsibility is intended to be fixed to the person other than those who have shown incompetency and negligence in their part of duties destroying reputation of a Govt. of India Enterprise. Kindly look into the matter and stop generating ghost bills in respect of the Telephone no.[protected] as quick as practicable

I HAD OPTED FORPLAN 500C (COMBINED FOR BOTH TELEPHONE AND BROADBAND) WITH EFFECT FROM 1.12.08. AS PER THE PLAN THE FOLLOWING FACILITIESW ARE TO BE PROVIDED: 1) FREE TLEPHONE CASLLS UPTO 175 UNITS. 2) UNLIMITED BROAD BAND USAGE (DOWN LOAD AND UPLOAD) SDURING 02.00 TO 08.00 HOURS.

BUT I AM SURPRISED TO RECEIVE A BILL FOR DECEMBER 2008 WHICH HAS NOT PROVIDED 175 FREE CALLS PERMISSIBLE AGAINST THE ABOVE PLAN. YOU HAVE ALSO CHARGED RS.500/- AS SECURITY DEPOSIT WHICH WAS NOT AT ALL ASKED AGAINST THE PLAN 500C.

KINDLY CLARIFY THE REASON FOR NOT PROVIDING FREE CALLS AND CHARGING RS.500/- AS SECURITY DEPOSIT.

THANK YOU,

TRULY YOURS,

RAVEENDRAN T P /27012009

Dear Sir
i had applied for a new BSNL land line connection vide form number ALP160478, registration number ALP/GG/NOR/08-09/1110 dated 04.12.2008, but very surprisingly the new connection has not been installed till date, even after the lapse of 50 days.

please do the needful & oblige.

Thanks

sunil kumar lohia
[protected]

I had excess bill amount for the Bill period of December 08 to be paid in January 09.

Phone number : 24351835

My Bill amount is always around Rs 345/-

My Bill is showing like below
=======================================
NET AMOUNT PAYABLE IN THIS BILL 1033.00
TOTAL CALL CHARGE 0.00
MONTHLY FIXED CHARGE 0.00
SERVICE TAX 35.62
OTHER CHARGES 997.38
Net amount payable 1033.00

Opening Meter Reading Date :[protected]/11/2008
Closing Meter Reading Date :[protected]/12/2008
Metered Units : 0

From the above it is not very clear as to what has been taken meant by the term " Other Usage Charge". Please give a breakup of the Other Usage Charge.

Now kindly take action to send rectified bill immediately. My last date of payment is 29.01.2009.

My details are as follows

Name - TAMAL DASGUPTA
Customer ID[protected]
Tel No[protected]
Email : [protected]@rediffmail.com

Thanks

I have a broad band telephpne connection at residence with No[protected]. The Bill for this connection has been shown as :-
(i) NET AMOUNT PAYABLE = Rs. 1121.00
(ii) TOTAL CALL CHARGE= Rs. 43.00
(iii) MONTHLY FIXED CHARGE = 0.00
(iv) SERVICE TAX = Rs. 65.16
(v) OTHER CHARGES = Rs. 1, 012.84
From the above it is not very clear as to what has been taken meant by the term " Other Usage Charge".
The Serve Record of my internate usage for Dec-2008 shows that I have not even used 1 GB internet data. My humble submission iswhat is the break up of this " Other Usage Charge" . Is the Bill manupulated or otherwise?. I have requested for swithch over of Tariff Plan to 500C from January1st 2009 then what is the rational of this Billing. A reply may please be sent to my mail id- [protected]@yahoo.co.in.
Tarun Kanti Ghatak
Mobile -[protected]

I availed a braodband connection under the "broadband for non bsnl customers" scheme, from Calcutta Telephones in August 2008. The phone and modem were supplied on the 4th of September, but BSNL records show that they were delivered on the 9th of September. From then till today i.e. 21st of November, 2008, no Username and password for accessing broadband are delivered. Every time we call up the BSNL toll free number[protected], it rarely gets connected to the agent and they say that the creation is left with their Bangalore office which generates this information. I paid Rs.8100 upfront but was not able to use the connection for a single day. Is anybody from BSNL Calcutta Telephones seeing this? My connection number is 23243290.

Hi,

I am staying in 56 Swinhow Lane and my phone number is 24416124. But my phone line is getting dead very frequently. In every month this problem is coming. Since I have no other land line in my home so it is making so much problem for my family.

Thanks,
Tathagata Sengupta
56 Swinhoe Lane
Flat-1C, Kolkata 700042
Mob [protected]

I have booked a complain on 20.09.08 with Calcutta Telephones as my landline went "dead" from the same date. No repairing has been done till now though I have met a senior official Mr.P.K.Upadhya on 03.10.08 as suggested by Computerised Customer Cell, Behala Division. He assured me that the repairing w'd be done in the very next day but nothing has been done & my telephone is still "dead" & the complain (docket no:H981) is still "alive".

Sir,
To day, on Sunday, I found no broadband connection service from 10 am.On last seven days some persons tried to convince me to take broadband connection from other non govt.broadband provider, which was denied by me.
At about 6 pm I have called help line of broadband.Just after five minutes the connection has been started.
I am trying to analyze the matter of last seven days.
Is there any chance of sabotage to force us to quit BSNL Broadband connection?
I am drawing the kind notice of the higher authority of BSNL Broadband service to inquire into the matter and to come at conclusion.
May BSNL Broadband live long.
ASISBARAN

REF: BROADBAND NO.[protected]

WITH DUE RESPECT WE WOULD LIKE TO DRAW YOUR KIND ATTENTION THAT WE HAVE ALREADY DISCONNECTED OUR BROADBAND CONNECTION BY A WRITTEN LETTER TO BSNL BROADBAND DEPT. AT TELEPHONE BHAVAN AS THEY HAD SENT US THE UNEXPECTED FIGURE OF TELEPHONE BILL.

AFTER GIVING A LETTER TO THE DEPT. REP. HAVE COME TO OUR OFF.FOR CHECK-UP & THEY COULD NOT SOLVED THE PROB. AND THEY DISCONNECTED OUR LINE.

NOW WE HAVE BEEN RECD. THE TELEPHONE BILL EACH AND EVERY MONTH AS WE ARE NOT IN USE THE CONNECTION SINCE LAST 4 MONTHS.

THEREFORE U ARE BEING REQUESTED TO PLEASE LOOK INTO THE MATTER AND STOP SENDING US THE BILL.

Dear Sir/Madam,

I would like to inform you that I gave a request to shift my telephone from Saltlake to Kestopur Location on 02-Jul-2008.

Case Number :- SLM/OP/H9/NOR/08-09/0734
Phone number to be transferred :[protected]

It is my unfortunate that I am in trouble which is being created by kestopur telephone exchanges personnel.

After several follow up, they agreed to connect my telephone on 18-Jul-2008 in new places. One person from Kestopur exchange came to my house and connected the telephone. That person asks for some tips or money. But I didnt pay any money.

Today is 22-Jul-2008. Still I have not got new numbers from the exchange.

I called up the following person

1. Commercial officer :[protected]
2. Samir Charkaborty :[protected],
[protected]
3. Area Manager :- [protected]
4. Mr Ghosh :- [protected]

They could not give me any guarantee when I can get the new connection number. They told me to wait and see. This is fantastic answer from such a telephone officers. I am using broadband connection along with the landline.

I found that Saltlake exchange is much more capable giving service very fast. For example, I was given the new phone number within 2 hours after giving new connections. Whereas Kestopur exchange is not able to provide the changed number even 4 days are over after the line connection. Is not it funny ? Is it realistic ?

Please look into this matter.


Thanks,
Shyamal Kumar Surai
[protected]

Sir,
Inspite of docketting, about 48 hrs have been passed, nothing is done to repair the dead line of my telephone no 26373034..A scope for docketting through internet may be helpful to all, when telephone is dead and arrangement for docketting throuh telephone is there.
Thanking you,
[protected]@yahoo.co.in

Sir,
The name of Kolkata is widely known from 2001, changing it's old name "CALCUTTA".But like other ignoring activities, the name of the organisation has not yet been changed as "kolkata Telephones" to welcome the demand of an era.
Though seven years has already been passed, till we may hope, "better late than never."
Asisbaran Bandyopadhyay.
P.S.My previous complain against my lowest speed of broadband has not yet been attended by them to check the faulty wire and connection.Hope they will attend in the manner-"better late than never."
Asisbaran Bandyopadhyay.

Sir,
In spite of several phone call and written complaints, no action has yet been taken to improve my broadband speed though Calcutta Telephones inform me with a letter claiming for the same.
Hope the defect will be rectified soon.My Telephone no is [protected].
Asisbaran Bandyopadhyay.