| Address: Candy Express Photography Vadapalani branch , bharathi nagaer, chennai |
Dear sir,
I am writing to express my disappointment and frustration with the service I received regarding the editing and delivery of my wedding video.
After eagerly awaiting the arrival of our wedding video, we were extremely disheartened to discover that the video plays without any audio when viewed on our TV. Given the significance of this event, it is crucial that the video fully captures the memories of our special day, including the audio.
When we reached out to address this issue, we were informed that the video could only be shared via a Drive link and that a payment would be required for a USB drive delivery. Moreover, our request to speak with a manager for further clarification was denied, which added to our frustration.
The lack of proper quality checks before sending out such an important video is unacceptable. We trusted your team to deliver a complete and polished product, and this experience has severely undermined that trust. Additionally, refusing to provide a contact for managerial escalation and demanding extra payment for an issue that arose from your side is both unprofessional and disappointing.
We request immediate rectification of the following:
1. A corrected version of our wedding video with fully functioning audio.
2. Delivery of the corrected video on a USB drive at no additional cost.
3. Contact information for a managerial representative to discuss this matter further.
I hope we can resolve this issue promptly to restore our confidence in your services.
Contact number of the team: +[protected]
Thank you for your attention to this matter. I look forward to your swift response.
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