Capital-float - Axio — Lack of Transparency in Axio Personal Loan Terms

Address:	407, Satellite Gazebo,B Wing, Fourth Floor, Next to Solitaire Corporate Park,Chakala, Andheri East, Mumbai 400093.
Website:	www.axio.co.in

I am extremely disappointed and frustrated with the way my application has been handled, and I believe it is my right as a consumer to express my concerns. Despite submitting a comprehensive application with all the necessary documentation and fulfilling the eligibility criteria, I have encountered numerous issues and delays that have significantly impacted my financial plans and caused undue stress.

Here are a some of the key problems I encountered during the application process:

Lack of Communication: The communication from your end has been lacking and inconsistent. I expected timely updates on the progress of my application, but I had to repeatedly follow up to obtain even basic information about the status of my application.

Unresponsive Customer Service: Whenever I tried to contact your customer service department for assistance, I faced long waiting times and unhelpful responses. This level o[censored]nresponsiveness is simply unacceptable, and it reflects poorly on the professionalism of your institution

Impact on Credit Rating: The prolonged processing of my application has inadvertently affected my credit rating due to multiple inquiries into my credit history. This is a direct consequence of the delays caused by your institution.