| Website: Tower B, unitech cyber park, sector-39, Gurugram-122003 |
I am registering a formal complaint against CARS24 for engaging in fraudulent activities, gross misrepresentation, and deliberate non-responsiveness regarding a refund due to me.
Your sales executive, Mr. Arvind, intentionally misled and trapped me into paying a vehicle listing amount for my electric car, falsely assuring me that the transaction would be processed. After taking my money, CARS24 conducted an inspection and listed the vehicle. However, I was later abruptly informed by another internal executive that CARS24 strictly does not deal in electric cars. Collecting money and conducting an inspection for a service that your platform does not even support is an absolute financial scam and a deceptive trade practice.
Since this realization, I have been subjected to mental harassment and an endless struggle to recover my own money. Your customer support team has chosen a path of complete non-responsiveness and evasion.
When I confronted your support representative, Mrs. Antra, she outright refused to provide a formal complaint reference number or ticket ID, claiming "company policy" dictates that issues are only handled verbally over the phone. This is a deliberate, fraudulent tactic designed to deny a consumer a paper trail and hide accountability.
I possess undeniable call recordings as solid proof where your executive misguides me, denies me a tracking number, and explicitly challenges me to record the conversation.
CARS24 has taken my money under false pretenses and is now illegally withholding it while actively refusing to provide a resolution. I demand a swift investigation into this fraudulent behavior and an immediate, full refund of my money immediately. Was this information helpful? | 
Post your Comment