| Address: | Casa Vista, Near Bharari Regency, Shimla | | Website: | www.homestaydaddy.com |
We booked our stay for 8 people and 2 kids at their Casa Vista Shimla property. One day before there was Farmers agitation in Punjab leading to the sealing of borders. Because we had kids traveling with us (one :3 years old and another 4 months old), we requested the team to shift our dates to some other week. The team who did not pick our calls saying she is busy at a wedding and we had to literally beg them to at least chat with us on Whatsapp and confirm if they can either cancel the booking or shift the dates or change the property to some other place. They said they can shift it only to next week and there will be no refund. My brother's family unfortunately got tested COVID positive two days later. We straight away called them for 2 days and requested them to cancel our booking since we were only 6 cousins left now and w head paid for 10. Also asked them to reduce the price accordingly but got no response. Tried whatsapping them to at least be a little understanding of the situation wherein we had 4 teenagers now and 2 adults. We had to somehow manage our travel on 5th December. Once we reached Shimla, the rooms were not cleaned properly. There was no water supply and we were told to use water judiciously. the furniture was dirty. The kitchen did not even had basic sugar or tea or salt. The staff who was in touch with us over whatsapp chatting (did not pick our calls and said she's in a wedding for over one week by now and did not give us her owner's number so we could discuss). We had also asked them for their help for arranging a cook to which she said there will be a cook/caretaker who takes 200 Rs or so per meal and will cook for you but he clearly refused and said he's working as household maid somewhere and doesn't have time. We tried getting in touch with team but in vain because they were not available on calls and continuously tried shunning the situation. Moreover, we see in the news that Shimla would remain closed after 8 AM-8 PM and on Sundays. When we discussed this with the team she said there is nothing like that. We told her clearly that we are arriving on Sat and will leave on Monday because we are employed and have our office. If we are coming for holiday, we might as well enjoy at least but because of no support given we told them we are disappointed with their services. Looking at that message, instead of calling us as their customers or supporting this, Aarti msgd us and said your booking is cancelled and we will not refund your money as well. Do whatever you want. I'm highly disappointed with wasting money on this stay during this trip. It was not just a waste of money but fraud on their part.
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