Cashify Private Limited — Unable to Recover My Account

Address: First & Second floor, Plot No 95, Institutional Area, Sector 32, Gurugram, Haryana 122002, India

Website: www.cashify.in

Cashify Refusing to Provide Alternative Account Access After Loss of Registered Mobile Number

I am filing this complaint against Cashify for its failure to provide a reasonable solution to access my account after I permanently lost access to my registered mobile number.

My Cashify account is registered with the mobile number [protected] and my registered email address is [protected]@gmail.com. I am unable to log in because Cashify only allows OTP-based authentication through the registered mobile number.

I contacted Cashify Customer Support and explained that I no longer have access to my registered mobile number. I requested an alternative method of verification using my registered email address or any other identity verification process. Despite multiple requests, customer support has not provided any effective assistance or a clear procedure to regain access to my account.

I only need access to my account to download the invoice for my Xiaomi Civi 14 mobile phone, which is required as proof of purchase for warranty and other legitimate purposes.

By not providing a reasonable alternative verification process, Cashify is effectively denying me access to my own purchase records. This has caused unnecessary inconvenience and reflects poor customer service.

I request that the concerned authority direct Cashify to:

* Provide an alternative identity verification process for customers who have permanently lost access to their registered mobile numbers.
* Restore access to my Cashify account or provide my purchase invoice without unnecessary delay.
* Improve its customer support procedures to ensure consumers are not deprived of access to their own account information.

I request an early resolution of this matter and appropriate action against the company for its failure to provide adequate customer support.

Complainant Details:

Name: Merwyn Fernandes
Email: [protected]@gmail.com
Registered Mobile Number (No Longer Accessible): [protected]

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