Chhatrapati Shahu Ji Maharaj University [Csjm] — Money is deducted but transaction says error

Address:

Kanpur nagar, U.P.

Respected sir,
My name is Tanu Shree Gupta
I have applied for degree certificate for b.ed[protected] on 8 june 2022, 200 rs. Has been debited from my account but the screen shows "an error occurred transaction unsuccessful" i wait and checked for transaction id for few days but it doesn't show transaction no. So i have applied for this again on 16 june 2022 again 200 rs. Debited from my account but again it shows "an error occured transaction failed" ..
Sir please help me i need my degree urgently .
Please look into the matter and refund my extra 200rs. To my respective bank account.

I am sharing my maid id: tanushri.[protected]@gmail.com please help me out in this matter ...
I have tried to contact university helpline but it shows invalid no.

Hope you will look in this matter and solve the issue as soon as possible.
Thanku