Chhatrapati Shahu Ji Maharaj University [Csjm] — Online degree application is fake

I am an NRI and was need of my degree for some official submission here.
I was very happy to see that university website has option to apply it online. But my happiness became nightmare.
I applied 3 time in last 2 month but no response.Last transaction registration no.[protected]D.
I tried to call university help desk number shown on website but does not exist anymore.
I send email to university help desk but no response.
my degree completed in 2009 from Firoj gandhi college Rae Braily so send my uncle there if they can help. Now, irony is the official in Firoj gandhi college asked for my 12th class school leaving certificate to get my degree... really..seriously. what is the relation between 12th school leaving certificate issue by a local secondary school and a university degree. Or at least as my 12th certificate issued by UP board.
I have my all 3 year marksheet issued by college and university, submitted all 3 times on online portal.
University and HRD ministry has to do something on this or close such useless online link.