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Result incomplete problem

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Dear sir, I was applied for B.Sc degree for that i was submitted Rs. 800 through online portal of degree fee submission of CSJM University. When i am trying on 27/09/2019 to pay money for degree money was deducted and registration number and Transaction Id is not generated
@Sanjay@'s reply, Dec 18, 2020
Same problem ... solution kya h bhai iska apki degree mili ya nhi???
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System Manager, Computer Centre, CSJM University, Kanpur, Uttar Pradesh, India