Chkokko — Order not received

Address: DLASKROSS PRIVATE LIMITED, FLOOR FIRST, B XXIII ,228/1, SUFFIAN CHOWK, INDUSTRIAL AREA-A, Ludhiana, Punjab 141011

Website: chkokko.com

Dear Team,

I had placed order from https://chkokko.com on 10 November.
It has been 24 days but I have still not received my order

Please check attachment 1 for Order Placement mail received
I sent mail on the support center mail id (Attachment 2, 3), but received no response.
Also tried reaching on Phone No, but no response.

Please guide me for my Order or refund process