Chong Chu Kok — actual balance of the final redemption of housing loan

I settle the final redemption of housing loan acc no[protected] on 14.11.17 with the estimated amount 14, 746.25 at your cheras batu 11 branch, up to today already 9 months, i still can not obtain the actual amount for the final redemption, when i call up, ms winne informed she will check and not solid answer, please resolve above and revert me soonest possible.

Thank you
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    Chong Chu Kok
    Selangor
    Malaysia
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