| Address: Site No. 4, First Floor, G T Road, Ludhiana, Punjab - 141008 |
| Website: kwabey.com/?src=header_icon |
1. Background & Unlawful Cancellation: I placed a prepaid order with the merchant brand "Kwabey" in August 2026. After delaying the processing for 20 days due to their own internal inventory failures, the merchant unilaterally cancelled my order without my consent.
2. Forced Wallet Credit & Restricted Inventory: Instead of returning my money to my original source of payment, the merchant forcefully credited the amount to their online "store wallet." When I attempted to use this balance, the merchant deliberately restricted my user account to show only 7 clothing options, while showing over 30 options to logged-out users. This constitutes a highly deceptive trade practice aimed at liquidating dead stock using trapped consumer money.
3. Severe Delays & Data Manipulation: I was forced to place a second order using the wallet balance. The merchant took over 15 additional days just to dispatch this order. To cover up this massive delay, the merchant manipulated their system to artificially change my order date to September 18, completely erasing the weeks I spent waiting in August.
4. Illegitimate Financial Demands: When I demanded my money back to my bank account, the merchant's support documentation stated that they would deduct an illegal fee of 7% plus GST to transfer my own money back to me. Forcing a penalty on a consumer for a merchant-side cancellation is entirely unlawful under the Consumer Protection Act, 2019.
5. Complete Ghosting & Deactivation of Support: Over the past 3 to 4 months, I have repeatedly attempted to contact the merchant via their registered email ([protected]@kwabey.com) and official Instagram handle to seek clarification. The merchant has systematically ignored all communications and has deactivated/removed their helpline number to intentionally evade consumer queries.
Given the severe deficiency of service, continuous ghosting, and four months of psychological distress, I am requesting the Hon’ble Commission/Helpline to direct Pay a sum of ₹10, 000 as financial compensation for the severe mental agony, harassment, loss of time, and psychological stress caused to me over the last 4 months due to their predatory practices.
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