Cleartrip Private Limited — Cleartrip refused GST Invoice

Address: Online

Website: www.cleartrip.com/hotels

I booked a hotel through the ClearTrip portal, and during profile creation, they requested details, including GST information. Despite paying and booking, I didn't receive the GST Invoice. ClearTrip directed me to the hotel, but the hotel stated they were instructed by ClearTrip not to provide the tax invoice to users.

Upon questioning, ClearTrip refused to provide the GST Invoice, citing it as an internal policy. I inquired about the legal exemption, and they mentioned not collecting GSTIN information on behalf of hotels.

I've reached out multiple times through various channels (phone, email, Twitter) without success. My GSTIN details were collected by ClearTrip before the hotel booking, and the hotel amount was fully paid in advance on the ClearTrip portal, not at the hotel.