Clout — Return/Refund of Mis-sized article of clothing not processed

Address: 122, NEW CLOTH MARKET, O/S RAIPUR GATE, AHMEDABAD, Ahmedabad, Gujarat, 380002
Website: www.cloutfutureactivist.com

ORDER #643155

I had ordered two pieces of clothing from Clout on August 29 2024. The clothes were delivered to me a couple of days later. On opening the package I realized that one of the pieces- Clout Elite Jorts which I had ordered in size 36 were sent to me in a much smaller size.
After which I reached out to the team over email on September 6 to ask for a refund/replacement of the product in the correct size, to which I received no response. I reached out to the brand on Instagram, to which I received no response.
Finally they replied to my one email which was sent on 23rd September asking what was the size for the item which were sent to me, I replied back almost instantaneously, but to that I have received no response initiating either refund/ return/ exchange in any form.
The ideal resolution to this is to either refund my money or send me the correct size of the product.
I am attaching screenshots supplementing my narrative.
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    Clout
    122, NEW CLOTH MARKET, O/S RAIPUR GATE, AHMEDABAD, Ahmedabad, Gujarat, 380002
    India
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