Clovia And Shadowfax — Urgent Escalation Regarding Missing Return Update.

I returned an order on 11 May 2026. The return package was successfully picked up from my address by the Shadowfax delivery agent.

However, after the pickup, I received a message from Shadowfax stating that the pickup attempt could not be completed. The Tracking ID for the return is: R[protected]CL.

The next day, I personally contacted the Shadowfax delivery agent who had collected my package. He confirmed that he had indeed picked up the return order, but mentioned that it may not have been updated in the system.

Since then, I have repeatedly contacted both Clovia customer support and Shadowfax support, raised multiple tickets on the Shadowfax application, and made several follow-ups. Unfortunately, instead of resolving the issue, both companies have continued to redirect me to each other without providing any concrete solution.

As a customer, I fulfilled my responsibility by handing over the return package successfully. I fail to understand why I am being made to suffer due to internal coordination or system update issues between Clovia and Shadowfax.